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Refund & Returns Policies

 

Austin Droz

Refund Policy

REFUND POLICY

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OVERVIEW

All our products come with a 14 days return policy, you are eligible for a refund, an exchange or a gift code within 14 days after receiving the product.

ElIGIBILITY

1-We can only accept the product in return if it's unused and in its original packaging in good conditions.

2-If you bought your product using a discount code, you are not eligible neither for a return nor for a refund.

3-If you ordered a custom product, you are not eligible neither for a return nor for a refund.

Please note that all shipping expenses in the process of return or exchange are at your charge hence we are not responsible for lost packages.

How to return your product

1-Verify first that you are eligible for a return

2-Please, send us an email prior shipping to info@AustinDroz.shop.

Where to return the product?

Austin Droz

Boulevard des Philosophes, 23

1205 Geneva

Switzerland

REFUND

If you are eligible for a return then you are eligible for a refund or exchange.

As soon as we receive the product in return and verifying the product is in good conditions, we proceed with the refund in a delay of 30 days on your bank account, PayPal account or on your credit card depending on how you paid.

If you have any further question regarding our policies or if you didn't receive the refund, please contact us at info@austindroz.shop

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