Our Quality Engagements
Austin Droz Brand
Is a protected Trademark.
Production Process and Design
All our products are designed and handmade in Switzerland, we don't act as dropshippers and we fully own our stocks.
You can also order by mail if you want a custom product and it will be our pleasure (Austin Droz Brand) to produce a fully customized product in our Swiss "Atelier".
Satisfied or Money Back
Once you receive the product(s) and if you change your mind, you will have 14 days to send the product back at your charge.
Please verify first your eligibility here.
You will be refunded (except for the delivery) in a period of 30 days.
You can also choose a replacement instead of a refunding, but the shipment will be at your charge.
If you buy a product with a promotional code, your order can't be refunded nor replaced.
If you buy a custom product, your order can't be refunded nor replaced.
If you buy our products in Switzerland, you have two years of product warranty.
If you live out of Switzerland, you have one year of product warranty.
For the bracelets, the warranty covers all manufacturing defects.
There's no refunding or replacement of the product after the initial 14 days of "satisfied or money back" process, all the shipping fees are at your charge.
Our warranty does not cover any accidental damage done to the product.
Shipping and Delivery
We consider that delivery should be free! but as we are a small company we can't afford to make free shipment, hence the shipping is free for a minimum order of 50.- (CHF, USD, Pounds, Euros...)
At checkout, you will have various delivery choices, economy, priority and without impact on the environment but all the delivery systems proposed are tracked.
After buying our products and except for the first shipment, all other shipments (e.g. in case of a return, a replacement or warranty or all other situation) the shipment will be at your charge.
Payment and security
All of our payments are made using a secure connection over https secured protocol.
Your payment information is not saved on our servers.
Your shipping information is shared only during the shipment process.